Resume

Sun Prairie Area School District
Lead a team in maintaining secure student, employee, and guardian databases, automate identity lifecycle management, and ensure data interoperability and permission-driven access for over 9,000 users across 25+ systems.

Netsmart Technologies, Carepathways Benchmarking
Developed, maintained, and supported the CarePathways Benchmarking solution to deliver analytical reports and insights into healthcare, operational, and financial KPIs, improved the online client portal for data submission and report retrieval using C#, ASP.NET, and VB, and utilized agile methodology with Apache Subversion to coordinate development and track productivity.

Netsmart Technologies, Myevolv
Provide professional, technical support for healthcare web applications to clients using Salesforce.com while emphasizing customer service, document problem resolution activities with clients and internal departments through professional communication and wiki documentation, and follow up with customers as needed, as well as create both client-facing and internal dashboard reports using SQL, VBA, and Excel to provide insight into client health and support efficiency.

Kingland Systems
Provide insight through dashboards and near-real-time displays into financial data accuracy and workflow tracking for Data Operations using Excel and QlikView, design, build, and implement automated data ETL processes using IBM’s Infosphere and AIX shell scripts to enrich and validate customer datasets, analyze multi-million record datasets for duplication, known and possible entity relationships, and sector allocation, maintain an accurate representational database, review researchers’ database edits to ensure accuracy and completeness, and coach researchers and new hires on research procedures and techniques.